Page 1 of 1

No pics - "Internet connectivity may not be available."

Posted: Sat Jun 09, 2018 11:51 am
by DaveW
I'm not able to view or download any pictures in the app for off-line or online use. Anytime I click on a picture I receive the message "Image not currently available. Internet connectivity may not be available.

I have an old LG Volt running Android 4.4.2. ("KitKat" I believe). When I receive the error I'm connected both to wifi and with my data connection on. I've also tried each internet connection individually with the other disabled. I downloaded the app from google play store and it said it was version 1.05, however in my Help/About screen in the app, it says I'm on 1.03.

I noticed that user comments in the Play Store were complaining of this error also, so hopefully if there's a fix it may help others as well. I checked the forums here to make sure there wasn't and obvious answer for this already, so sorry if I missed it!

Any help for this?

Re: No pics - "Internet connectivity may not be available."

Posted: Sat Jun 09, 2018 12:39 pm
by TravelFar
Mine works fine on my iPhone 5. The 14'ers.com app installed is Version 1.8 for iOS, released February 2018.

Long live 14'ers.com!!!

Re: No pics - "Internet connectivity may not be available."

Posted: Sat Jun 09, 2018 12:40 pm
by BillMiddlebrook
I'm not sure. I'll email Nathan Hale, who maintains the Android app. Thanks!

Re: No pics - "Internet connectivity may not be available."

Posted: Sat Jun 09, 2018 1:02 pm
by DaveW
Thanks Bill! Appreciate you looking into it!

Re: No pics - "Internet connectivity may not be available."

Posted: Sun Jun 10, 2018 5:08 am
by BillMiddlebrook
Until I get in touch with Nathan, did you try completely uninstalling/deleting the app and installing it fresh? It might be worth a try.

Re: No pics - "Internet connectivity may not be available."

Posted: Sun Jun 10, 2018 10:39 pm
by DaveW
Sadly, I did try a fresh install with no luck. I may try again just in case.

Re: No pics - "Internet connectivity may not be available."

Posted: Mon Jun 11, 2018 6:36 am
by BillMiddlebrook
DaveW wrote:Sadly, I did try a fresh install with no luck. I may try again just in case.
After receiving word back from Nathan, it sounds like it's a problem with the older version of the app and newer Android OS versions. Nathan is working on a fix but it might take a few weeks.
Sorry. Until then, you'll have to use the site directly. For off-line use, you can could use the route Print function on your computer to send it to a PDF and then email that to your phone or something like that.

Re: No pics - "Internet connectivity may not be available."

Posted: Fri Jun 15, 2018 10:02 am
by DaveW
Thanks for checking on this Bill! I'll just hang tight and try the PDF technique you described. That is a great idea that I hadn't thought of!

Re: No pics - "Internet connectivity may not be available."

Posted: Fri Jun 15, 2018 10:55 am
by Trotter
BillMiddlebrook wrote:
DaveW wrote:Sadly, I did try a fresh install with no luck. I may try again just in case.
After receiving word back from Nathan, it sounds like it's a problem with the older version of the app and newer Android OS versions. Nathan is working on a fix but it might take a few weeks.
Sorry. Until then, you'll have to use the site directly. For off-line use, you can could use the route Print function on your computer to send it to a PDF and then email that to your phone or something like that.
Or use the site, then swipe your screen to take a screenshot. Thats how I get 13er routes