14ers.com Android App - photo problems

Information on 14ers.com Mobile apps.
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mr_Chris
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14ers.com Android App - photo problems

Post by mr_Chris » Sat Aug 08, 2015 7:21 pm

I'm unable to see many of the pics from several route descriptions on my Android app anymore. When I view them, I just get a very short rectangular window with a close button on it, but no picture. I was just looking at Mt. Princeton East slopes, both online where I could see maybe the last half of the pics, and after downloading them and going to airplane mode where I was unable to see most of the ones I was able to see when my phone was online. Sometimes I can see one once, but then I can't when I try to reopen it. Sometimes reopening one I couldn't see will open it after I try it a few times. Seems very random, but I get nothing often enough as to make that functionality currently unusable by me.

Anyone else have this problem? Is this a phone settings or model issue? I didn't have this problem last year, but I've upgraded my phone since then. On a Droid Turbo now.
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Re: Unable to see many pictures on Android app

Post by BillMiddlebrook » Sat Aug 08, 2015 7:44 pm

You could try clearing the cache and data in the App setting for the 14ers.com. This would force a re-download of text data and then photos would be downloaded fresh when you enter each route.

Also, have you tried "Saving Images for Offline" on a route description, within the app?

Let me know how it goes. I've noticed that sometimes I'll get a partial photo or topo map image when I have a crappy web connection that times out.
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Re: Unable to see many pictures on Android app

Post by Fishscale » Sun Aug 09, 2015 1:24 am

I'm having exactly the same issue on an lg g2, except that the photo only displays maybe 1 in 50 times. I've tried clearing the cache, clearing data, and downloading for offline and none of those seem to help. If I download the photos I can find them through the file manager and open them just fine, but they still won't display within the app. Haven't tried uninstalling and reinstalling the app, but that seems like the next logical step. This just started happening in the last few weeks.
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Re: Unable to see many pictures on Android app

Post by Fishscale » Sun Aug 09, 2015 1:37 am

Attaching a screenshot of what I get when I click a photo link within the app
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Re: Unable to see many pictures on Android app

Post by Floriado » Sun Aug 09, 2015 5:19 am

It's doing the same thing to me..weird. I tried to reinstall, didn't help...I wonder if only android is affected.
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Re: Unable to see many pictures on Android app

Post by jaymz » Sun Aug 09, 2015 6:49 am

I'm getting the same screen as Fishscale, noticed it a couple days ago and figured it was just my phone. I'm using HTC One m7.
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Re: Unable to see many pictures on Android app

Post by BillMiddlebrook » Sun Aug 09, 2015 6:53 am

Interesting. I'll send Nathan a message...
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Re: Unable to see many pictures on Android app

Post by BillMiddlebrook » Sun Aug 09, 2015 6:59 am

Fishscale wrote:I'm having exactly the same issue on an lg g2, except that the photo only displays maybe 1 in 50 times. I've tried clearing the cache, clearing data, and downloading for offline and none of those seem to help. If I download the photos I can find them through the file manager and open them just fine, but they still won't display within the app. Haven't tried uninstalling and reinstalling the app, but that seems like the next logical step. This just started happening in the last few weeks.
My guess is that something changed in the Android iOS and the app needs to be tweaked. I sent Nathan Hale a message and will see what he can find.

Thank you for posting the information so we can look into the problem!
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Re: Unable to see many pictures on Android app

Post by Fishscale » Sun Aug 09, 2015 8:50 am

No thank you Bill!
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Re: Unable to see many pictures on Android app

Post by starsstuff » Sun Aug 09, 2015 7:10 pm

Thanks! Same here. Was gonna post about it tonight. Also LG G2. Uninstalled and reinstalled. Saved for offline. No go.
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Re: Unable to see many pictures on Android app

Post by Bombay2Boulder » Sun Aug 09, 2015 8:50 pm

Thanks for the help Bill. Was wondering if I was the only one that was facing this issue, seems not! BTW Using Nexus-5, Lollipop if it matters
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Re: Unable to see many pictures on Android app

Post by mr_Chris » Sun Aug 09, 2015 9:46 pm

Ok that answers my question. :)

For the record, I also tried completely reinstalling with no luck either. Sounds like the word is out. Thanks Bill for passing it on!
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