Consider Not Buying from Backcountry.com

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highcountryhiker
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Re: Consider Not Buying from Backcountry.com

Post by highcountryhiker » Tue Nov 05, 2019 2:50 pm

bergsteigen wrote:
Mon Nov 04, 2019 10:25 pm
Bill has removed his BC/SAC affiliate links from this site, so be sure to use the other links!!!
I noticed that too. Kudos to Bill! Would suggest making a donation to 14ers.com to help offset any lost revenue from those sources.
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cedica
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Re: Consider Not Buying from Backcountry.com

Post by cedica » Tue Nov 05, 2019 3:53 pm

semitrueskerm wrote:
Tue Nov 05, 2019 1:59 pm
Simple solution. All owners of websites should sue Backcountry.com for trademark infringement by using ".com" in their name.
Sun Microsystems used creative marketing to advertise how they "invented dot in dot com". Since they went under long time ago and Oracle acquired what was left, they should now sue everybody. Is it possible to litigate further than that? :-"
Bill G
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Re: Consider Not Buying from Backcountry.com

Post by Bill G » Tue Nov 05, 2019 6:28 pm

here are the emails addresses to make your thought known :
customerexperience@backcountry.com and jnielsen@backcountry.com (CEO)
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Bombay2Boulder
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Re: Consider Not Buying from Backcountry.com

Post by Bombay2Boulder » Tue Nov 05, 2019 9:33 pm

I am curious what generic replies if any they have been sending out to people emailing them.
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Re: Consider Not Buying from Backcountry.com

Post by TomPierce » Tue Nov 05, 2019 9:35 pm

Bombay2Boulder wrote:
Tue Nov 05, 2019 9:33 pm
I am curious what generic replies if any they have been sending out to people emailing them.
Probably a coupon, 10% off on their next purchase.
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JChitwood
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Re: Consider Not Buying from Backcountry.com

Post by JChitwood » Tue Nov 05, 2019 9:42 pm

TomPierce wrote:
Tue Nov 05, 2019 9:35 pm
Bombay2Boulder wrote:
Tue Nov 05, 2019 9:33 pm
I am curious what generic replies if any they have been sending out to people emailing them.
Probably a coupon, 10% off on their next purchase.
Don’t accept Backcountry currently has 20% off one item anyway. Hold out for 30%. Speaking of 20% off one item doesn’t everybody’s favorite co-op REI usually have a 20% deal in the fall? Haven’t seen it this year.
"I'll make it." - Jimmy Chitwood
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kingshimmers
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Re: Consider Not Buying from Backcountry.com

Post by kingshimmers » Wed Nov 06, 2019 12:45 am

Bombay2Boulder wrote:
Tue Nov 05, 2019 9:33 pm
I am curious what generic replies if any they have been sending out to people emailing them.
You could find out by sending them an email yourself... The response I got was:

"I appreciate you reaching out, and also appreciate you taking the time to share your thoughts on this matter with us. Your voice is important to us and we will certainly share your feedback with our Leadership team. While we would be really disappointed to lose your business, we understand and appreciate your perspective. Please know that we will continue to be here for you, ready to support your outdoor pursuits should you ever need us. In the meantime, here’s to hoping for a cold winter and a safe season outside."
"Be the beta you wish to find."
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davebobk47
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Re: Consider Not Buying from Backcountry.com

Post by davebobk47 » Wed Nov 06, 2019 7:28 am

TomPierce wrote:
Tue Nov 05, 2019 9:35 pm
Bombay2Boulder wrote:
Tue Nov 05, 2019 9:33 pm
I am curious what generic replies if any they have been sending out to people emailing them.
Probably a coupon, 10% off on their next purchase.
They said they would take my concerns to their leadership. It was an appropriate corporate response. I don't care if they give me 50%, they've lost my business.
"Mountains are not stadiums where I satisfy my ambition to achieve. They are the cathedrals where I practice my religion." -Anatoli Boukreev
TomPierce
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Re: Consider Not Buying from Backcountry.com

Post by TomPierce » Wed Nov 06, 2019 9:56 am

davebobk47 wrote:
Wed Nov 06, 2019 7:28 am
TomPierce wrote:
Tue Nov 05, 2019 9:35 pm
Bombay2Boulder wrote:
Tue Nov 05, 2019 9:33 pm
I am curious what generic replies if any they have been sending out to people emailing them.
Probably a coupon, 10% off on their next purchase.
They said they would take my concerns to their leadership. It was an appropriate corporate response. I don't care if they give me 50%, they've lost my business.
My post was sarcastic, thought that was apparent.
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SurfNTurf
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Re: Consider Not Buying from Backcountry.com

Post by SurfNTurf » Wed Nov 06, 2019 10:03 am

kingshimmers wrote:
Wed Nov 06, 2019 12:45 am

"I appreciate you reaching out, and also appreciate you taking the time to share your thoughts on this matter with us. Your voice is important to us and we will certainly share your feedback with our Leadership team. While we would be really disappointed to lose your business, we understand and appreciate your perspective. Please know that we will continue to be here for you, ready to support your outdoor pursuits should you ever need us. In the meantime, here’s to hoping for a cold winter and a safe season outside."
Wow. Basically PR speak for "good riddance, we don't need you." That's a bold strategy for treating customers, let's see how it plays out for them...
“There are two kinds of climbers: those who climb because their heart sings when they’re in the mountains, and all the rest.” - Alex Lowe

"There have been joys too great to describe in words, and there have been griefs upon which I cannot dare to dwell; and with those in mind I say, 'Climb if you will, but remember that courage and strength are nought without prudence, and that a momentary negligence may destroy the happiness of a lifetime. Do nothing in haste, look well to each step, and from the beginning think what may be the end.'" - Edward Whymper
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FireOnTheMountain
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Re: Consider Not Buying from Backcountry.com

Post by FireOnTheMountain » Wed Nov 06, 2019 10:14 am

SurfNTurf wrote:
Wed Nov 06, 2019 10:03 am
Wow. Basically PR speak for "good riddance, we don't need you." That's a bold strategy for treating customers, let's see how it plays out for them...
Wtf else they gonna say dude?
Everyday is a G r A t E f U L Day here in the ID...?
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Monster5
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Re: Consider Not Buying from Backcountry.com

Post by Monster5 » Wed Nov 06, 2019 10:28 am

I figured the $15/hr intern handling THE SurfnTurf's customer service request would march straight over to the CEO's office, shove the papers off the desk, flip it over, and demand immediate change.

(Oxford comma added for clarity)
FireOnTheMountain wrote:
Wed Nov 06, 2019 10:14 am
Wtf else they gonna say dude?
"The road to alpine climbing is pocked and poorly marked, ending at an unexpectedly closed gate 5 miles from the trailhead." - MP user Beckerich
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